Privacy policy

Who we are

Tidewater Home Care provides residential cleaning services in Orange County, California. You can reach us at booktidewater@gmail.com or (714) 497-0124.

Information we collect

• Details you submit in our quote form: name, email, phone, service address, home size, preferred date and any notes you add.
• Account information if you create a customer account, including your email and service history.
• Usage data collected automatically by our website and advertising tools, such as pages viewed, device and browser type, and approximate location derived from your IP address.

How we use it

We use your information to prepare and send quotes, schedule and perform cleanings, send service and billing communications, respond to your questions, and improve our website and advertising.

Advertising and analytics

We may use Meta Pixel and Google Ads conversion tracking to measure the performance of our ads. These tools use cookies and similar technologies and may share limited event data (such as "a quote form was submitted") with Meta and Google. They do not receive the contents of your notes or your service history. You can opt out through your browser cookie settings, Google's Ads Settings, or Meta's ad preferences.

Sharing

We do not sell your personal information. We share it only with service providers who help us run the business — such as our hosting, database and payment providers, and the cleaners assigned to your job — and where required by law.

Retention and security

We keep quote and customer records for as long as needed to serve you and to meet legal and accounting obligations. Data is stored with access controls that limit records to our staff and, for customer accounts, to you.

Your choices

California residents may request access to, correction of, or deletion of their personal information, and may ask us not to sell or share it (we do not sell it). Email booktidewater@gmail.com and we will respond within the timeframes required by law.

Text messages

If you give us your phone number we may text you about your quote or scheduled visit. Reply STOP at any time to opt out. Message and data rates may apply.

Changes

We may update this policy. The date at the top reflects the most recent revision.