Terms of service
Last updated: August 2026
Quotes and pricing
Quotes are based on the home details you provide. If the home is significantly larger or in a materially different condition than described, we will contact you with a revised price before starting work. You always approve the price before we begin.
Scheduling and access
We schedule an arrival window rather than an exact minute. Please make sure we can access the home, including gate codes, parking and keys. If we cannot get in, a lockout fee of up to 50% of the visit price may apply.
Cancellations
Cancel or reschedule at no charge up to 24 hours before your visit. Cancellations inside 24 hours may be charged up to 50% of the visit price. There are no long-term contracts and you may pause or stop a recurring plan at any time.
Our guarantee
If you are not satisfied with an area we cleaned, tell us within 24 hours of the visit and we will return and re-clean that area at no charge. The re-clean is our remedy in place of refunds.
What we don't clean
For safety reasons our crews do not handle biohazards, pest or mold remediation, or heavy lifting, and do not use ladders above two steps or clean exterior windows above the ground floor.
Damage and insurance
We carry general liability insurance. Report any damage within 48 hours of the visit so we can investigate and resolve it. Please secure irreplaceable or high-value items before your appointment.
Payment
Invoices are due on receipt unless we agree otherwise in writing. Recurring plans are billed per visit.
Hiring our staff
Please do not directly hire a cleaner introduced through us for 12 months after their last visit to your home.
Contact
Questions about these terms? Email booktidewater@gmail.com or call (714) 497-0124.